- Peer Learning
- Optional Data Center Tours
- Optional Tutorials
- Keynote Address
- Cloud Computing Track
- Data Center Management Track
- End User Case Studies Track
- Facilities Management Track
- Roundtable Discussions
- Product Information Sessions
- Open Forum Closing Session
- Event Overview
- Technologies
- Exhibiting Companies by Name
- Exhibiting Companies by Classification
- Floor Plan
- Strategic Partners
- Data Center World Sponsors
- Data Center World Raffle
- Data Center World End-User Expo Only Pass
These optional full-day tutorials provide attendees with professional training and insight into today’s key data center management issues.
Tutorials will take place on Sunday, October 3, 8:00am–2:00pm and include a continental breakfast and lunch. Cost: $250
Tutorials run concurrently. Please choose only one.
TUT01: Taking the Mystery Out of ITIL
Richard L. Sawyer, Senior Principal, HP Critical Facilities Services
Richard Sawyer directs the services provided by HP CFS in data center facilities commissioning, testing and operations. He has over 25 years experience in data center development, construction and operations for major companies like Aetna, CIGNA, Fidelity Investments and Emerson Electric. He developed data centers in Japan, Brazil, Argentina, UK and Germany. Richard is a member AFCOM Data Center Institute advisory board.
ITIL, or Information Technology Information Library, is a systematic approach to assuring IT service levels meet the requirements of the business. These elements supporting a business are expensive to acquire, install and maintain, so optimization is critical. ITIL's systematic approach can be dense and overwhelming to a data center manager or team, given that the documentation fills several volumes to create the "library." The approach, though, is relatively simple and logical, and can yield good operational results rapidly even in a legacy IT environment that evolved with no real master plan.
This tutorial will take the mystery out of ITIL by focusing on the basic concepts, free of jargon, and provide three useful elements that are not included in the ITIL library: 1) Concrete steps that can be taken to reduce operational risk from people, processes and technology in the IT environment; 2) Extension of ITIL concepts into the facilities infrastructure that supports IT; and 3) A method of assessing ITIL based on the Capability Maturity Model, which provides a benchmarking methodology useful in measuring progress towards an optimal service delivery that meets the stated business needs.
This tutorial will be useful to both new and experienced IT managers and operations personnel, including facility infrastructure management and staff.
TUT02: PUE for Dummies: Power Distribution & Metering from Basics of Electricity to PUE
Cheryl Kennedy, Product Marketing Manager, Veris Industries, LLC
Cheryl Kennedy is the product marketing manager for the Energy and Industrial Metering Team at Veris Industries. She has a B.S. in Mechanical Engineering from Case Western Reserve University and an MBA from Otterbein College. She began her career as a technical sales engineer for Eaton Electrical. Cheryl has more than 13 years of experience with power distribution equipment and metering products. Today, her job entails specifying and launching metering products for the data center and commercial buildings segments.
If you have ever asked yourself "What do these large gray boxes do?" or "I know what PUE is, but how the heck do I find it for my data center?", then this is for you. The session will begin with an overview of the basics of electricity and PUE. We will then discuss how power is distributed throughout your facility. Hands on dissection labs will allow you to dig into circuit breakers and current transformers to demystify how they work. The session will end with a discussion of where and how to meter your power distribution equipment in order to acquire the data needed to accurately calculate your PUE.
TUT03: Creative Solutions to Rapidly Changing Data Center Needs: A Case Study
Mike Greeney, DC Facility Coordinator, Chevron
An IT veteran with over 20 years at Chevron, Mike Greeney has been in his current role since 2001 when he assumed leadership of the facilities operations of one of Chevron's flagship data centers in Houston, Texas. Recognized by Chevron's IT management for his exemplary leadership, communication and organizational skills, Mike's role expanded during a reorganization in April 2009 when he was asked to also oversee the second flagship data center at the company's headquarters in San Ramon, California.
Tom Roberts, Facility Management, Trinity Information Services
As director of data center services, Tom Robert's responsibilities include the continued care and maintenance of data center facilities for Trinity Health, disaster recovery services and asset management. He has been employed by Trinity Health for 26 years. His current projects include evaluating the readiness of all Trinity Health's computer centers for rollout of common clinical, financial and supply chain applications. Tom is the current president of AFCOM's Michigan Chapter and a DCI Board Member.
Donna Manley, IT Senior Director, University of Pennsylvania
Donna Manley is the senior IT director at the University of Pennsylvania in Philadelphia. She has spent more than 15 years in the investment banking and credit card banking industries (JP Morgan, MBNA, First USA/Bank One) in various roles, including data center management, help desk management, project management, disaster recovery, crisis management and associated data center operations disciplines. Donna also worked in the outsourcing industry with Computer Sciences Corporation. She holds a B.A. from Neumann College and an M.B.A. from Wilmington University.
This tutorial, given by the DCMY award recipient Mike Greeney, DCMY award finalist Tom Roberts, as well as DCMY award nominee Donna Manley, showcases the challenges, drawbacks, successes and outcome of projects undertaken by their respective data centers.
When Chevron built a new data center floor in an existing 40-story high rise in downtown Houston, Mike Greeney faced many challenges, most of them stemming from the data center design point. In this tutorial, attendees will hear about the problems the data center team encountered and how they were resolved, including having less than the average height of a raised floor available; major cooling issues; dealing with a 100% maxed out chiller plant; moving another transformer into the basement; and installing a generator on top of a 13-story parking garage. In addition, UPS shutdowns were scheduled in order to tie in the new electrical systems and distribution – all while keeping the data center active during the shutdown. Come learn how Greeney successfully built out this new space, how he increased current capacity and what lessons he learned during the process.
When Tom Roberts started with Trinity Health (then Mercy Health), their data center was small and underutilized, and each of the hospitals ran their facility individually – doing their own thing with their centers and systems. In 1999, Mercy Health began a consolidation project to migrate all of the hospital mid-range and mainframe systems into one corporate data center. The new data center was expected to streamline processes in order to save money. When this consolidation project was 75% complete, Mercy Health and Holy Cross Health joined to form what is now known as Trinity Health, which is the 3rd largest Catholic healthcare system in the United States. Attendees will hear how Roberts lead his team in finishing the original project while designing an even larger enterprise data center to move into by 2003; including the design process, the plan of a new DR site and a reorganization of the data center management team to run an efficient facility in a new operational environment.
Donna Manley has been dealing with the IT skills shortage crisis for the past few years. There is a continued decline in interest to pursue IT careers. Because of this, organizations will be challenged with not only recruiting new talent, but also retaining their current talent. Come hear how the University of Pennsylvania is taking this challenge head on.